Returns & Exchanges

At HexClad, we stand behind the quality of our products and offer a 30-day money-back guarantee to ensure you are completely satisfied with your culinary experience. If your cookware doesn't meet your expectations, we make the return and exchange process simple and hassle-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange to receive a pre-paid shipping label via email.

• 3.
  Pack Your Items

  Securely pack the products in their original packaging or a sturdy box and attach the provided shipping label.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.